From Huffington Post:
It was all fun and games when people were just complaining about airlines. You still can’t look at Twitter without seeing at least one person complaining about a travel delay or bad customer service: “Damn you, Delta, how could you do this to me? Don’t you know who I AM?!” And one of my all-time favorite viral YouTube videos is “United Breaks Guitars” in which a passenger sings about United breaking his guitar when he flew on their airline. It’s so famous that it became a book.
Earlier this month, at a tech conference in San Francisco, a woman overheard two guys behind her making semi-sexual jokes. She turned around in her seat, snapped a photo of them, and Tweeted out the picture, alongside their comment about “big dongles.” One of the guys was wearing a visible nametag, and because of her post, he was fired from his job. Days later, the woman was fired from her job as well.
And that’s the world we live in. One tweet, one photo, or one blog post is now all it takes for people to lose their jobs, their reputations, and their credibility.
So, what’s the takeaway?
Continue reading the rest of the story on Huffington Post